This Privacy Policy explains how Buraq Food Delivery handles personal information through buraq.pk and the Buraq Food Delivery, Buraq Partner and Buraq Rider apps. Privacy questions and requests may be sent to [email protected] or raised by calling 03332554400.
The information processed depends on your role and the features you use:
Payment-related information may include the selected method, amount, transaction reference and payment or refund status. Payment providers process information required by their payment screens under their own privacy terms. Do not send card security codes, banking passwords or payment PINs through chat or support.
Where an enabled pharmacy order process requires prescription information, it is used for lawful prescription verification and fulfilment by the relevant authorised pharmacy. Do not submit unrelated medical records.
An outlet's location and a customer's delivery address are used to arrange pickup and delivery. Device location, where requested and permitted, supports the relevant location or delivery feature. An address entered manually remains order information even when device location permission is disabled.
For riders, location processing may be needed for delivery coordination and delivery status features. Any collection while the app is closed or not in use must be separately explained in an in-app disclosure before permission is requested, including the collection period, purpose and recipients. The permission settings and disclosures for the installed app describe the enabled access.
Camera or selected photo access supports available image-upload features. Notification permission supports order, delivery and account alerts. You can manage permissions in your device settings. Restricting a necessary permission may limit the relevant feature.
We use service information to create and manage accounts, review partner applications, process subscriptions, route orders, coordinate delivery, provide notifications and support, maintain security, investigate misuse and meet legal obligations. Permission-based features require the relevant consent or device authorisation. Any optional promotional communication must provide an appropriate way to opt out.
The selected outlet receives information necessary to fulfil an order. The assigned rider receives the information needed for pickup, customer contact and delivery. The relevant partner can manage rider account details and operational information connected with its outlet.
Authorised Buraq personnel and service providers may process information necessary for hosting, payment processing, maps, messaging, notifications, security and technical support, according to the services actually enabled. Information may also be disclosed when legally required or reasonably necessary to investigate fraud or protect safety and legal rights.
Order information must not be used by partners or riders for unrelated purposes. Personal and sensitive information must not be sold. Any new unrelated use requiring consent must be explained before it begins.
We apply access restrictions, secure transmission and other technical and organisational measures appropriate to the information processed. No internet service can guarantee absolute security. Protect your account credentials and report suspected misuse promptly.
Service-provider processing locations may differ from your location. Where information is processed outside Pakistan, applicable safeguards and legal requirements must be observed. The privacy contact can provide information about the providers and processing arrangements relevant to your account.
Account information is retained while needed to provide the service. Order, payment, subscription and complaint records may be retained afterwards where necessary for accounting, legal compliance, security, fraud prevention or resolving disputes. Information retained for these reasons is restricted to those purposes and deleted or anonymised when no longer required. Backups are removed through the applicable backup retention cycle.
You may request access, correction or deletion of your personal information by emailing [email protected]. To request account deletion, use the subject Buraq Account Deletion Request and include your app name and registered phone number or email. Do not include your password. Reasonable identity verification may be required to protect your account.
We will explain the deletion steps, expected completion time and any records that must be retained, including their purpose and applicable retention period. Account deletion includes associated personal data that is not required for a legitimate retention reason; simply suspending an account is not deletion. Uninstalling an app does not delete the account.
Riders may request privacy assistance or deletion directly from Buraq even when their partner manages their login. Deleting an account does not cancel a separate paid subscription or extinguish a valid payment obligation; billing cancellation and account deletion are separate requests.
The website may use cookies or similar storage for sessions and enabled website features. Browser settings can restrict cookies, although some features may stop working. Optional analytics or advertising technologies, if introduced, require accurate disclosure and any necessary consent before use. External websites and payment services have their own privacy policies.
The Platform is intended for people who can lawfully create accounts and place orders. Children should not submit personal information without appropriate parent or guardian involvement. Contact us if you believe a child has provided information improperly so we can investigate and take appropriate action.
We may update this policy when services or data practices change. The current version will show its effective date. Material changes and any additional consent requirements will be communicated as required.
Privacy contact: [email protected] | 03332554400 | https://buraq.pk
